FAQ

We have a mature overseas cross-border delivery system, adapting to all logistics methods such as sea freight, air freight and express delivery. Meanwhile, we support full foreign trade transaction modes including FOB, CIF and DDP, providing door-to-door pickup, port delivery and one-stop door-to-door delivery services. Professional export packaging (shockproof, shatterproof, moisture-proof) is adopted to avoid damage during long-distance transportation and ensure safe delivery worldwide.

There is no fixed MOQ (Minimum Order Quantity) for all FILMBASE products. We support purchasing according to customer needs, and the smallest order is a sample order. We accept various order types, including small sample testing orders, small-batch trial orders, large-batch wholesale orders and customized engineering orders, flexibly adapting to different procurement needs of overseas customers and lowering the cooperation threshold and trial cost for new clients.

Transparent LED displays offer high brightness, high light transmittance, and the ability to scale to large areas. They do not block light or obstruct views and consume very little energy, making them the mainstream solution for commercial transparent displays today. While OLED/LCD transparent screens have an advantage in terms of image detail, they face significant limitations in brightness, size, and cost. Generally, transparent LED displays are more practical for applications such as architectural transparent displays, commercial storefronts, and urban facades.

The FILMBASE Flying Display is an innovative display product designed specifically for low-altitude aerial exhibitions, performances, and large-scale events. It utilizes ultra-lightweight, transparent LED technology to achieve extremely high light transmittance and large-scale displays, and has become a groundbreaking aerial communication solution.

Filmbase offers a warranty period of 5 years for both Smart Film and Smart Glass.

Additionally, the power supply is covered under a 2-year warranty. 

For policies on other products, please consult customer service.

Most competing products in the industry only support basic on/off control, offering extremely limited smart compatibility and failing to integrate with high-end whole-home smart systems and building IoT systems overseas. The entire FILMBASE product line features open, multi-dimensional smart protocol interfaces, supporting universal RS485, Modbus, Wi-Fi, Bluetooth, and dry contact integration, enabling seamless compatibility with overseas building automation systems, commercial smart systems, and high-end home smart ecosystems. Unlike competitors’ closed, single-control models, our products enable scene linkage, scheduled logic, sensor-triggered operations, and remote cluster management. This meets the advanced integration requirements of high-end overseas smart projects, representing a core intelligent advantage that sets us apart from the competition.

FILMBASE smart film adopt industrial-grade high-temperature and high-pressure lamination technology and special high and low temperature resistant adhesive materials, passing strict global temperature cycle, damp heat aging and cold and hot impact tests. With a wide temperature resistance range, the products perfectly adapt to global seasonal temperature differences, tropical high temperature and high humidity, frigid zone low temperature and dry climates. No quality problems such as degumming, bubbling and edge warping occur after standard installation and use, featuring strong global climate adaptability.

Most peers only provide standardized conventional products and cannot undertake overseas non-standard, special-shaped, super-large and high-difficulty customized projects. FILMBASE has full-scene non-standard engineering implementation capabilities, supporting exclusive high-end solutions that competitors cannot realize, including special-shaped arcs, super-large integral panels, ultra-narrow borders, seamless splicing calibration, special voltage adaptation, outdoor high-brightness customization and fire linkage customization. For overseas landmark buildings, special-shaped facades, art installations and high-end customized commercial spaces, we provide one-stop exclusive engineering solutions, being one of the few manufacturers with high-end non-standard project qualification and technology in the industry.

Batch color difference, inconsistent atomization depth and annual quality fluctuation are fatal defects of most small and medium factories, which easily cause rework and compensation for overseas projects. FILMBASE establishes a full-process unified color management system equipped with automatic spectral color difference calibration equipment. Spectral calibration is carried out for each batch of raw materials, each process and each finished product to lock unified color value, atomization degree and light transmittance parameters. We eliminate batch color difference from raw material, production and shipment ends, realizing 100% visual consistency of all annual batches and completely solving the common batch quality fluctuation pain points of peers.

Overseas agents fear factory iteration stagnation, declining quality control, production shutdown and lack of technical updates. Small competitive factories generally suffer from slow product iteration, unstable quality control, no standard system and fragmented after-sales service, easily leading to brand reputation collapse for agents. As a national high-tech enterprise, FILMBASE has five long-term capabilities including continuous technical iteration, stable quality control system, standardized foreign trade process, global compliance upgrading and long-term brand operation. We grow with overseas agents and continuously output new products, solutions, qualifications and market empowerment, serving as a sustainable, low-risk and high-value long-term strategic partner, completely different from short-term profit-oriented competitive factories.

Compared with traditional curtains, ordinary glass and traditional advertising equipment, our products have four core values. 

First, appearance upgrading: the minimalist and high-end technological texture greatly improves the grade of buildings, stores and spaces, helping projects form differentiated competition. 

Second, cost reduction and efficiency improvement: no need to replace and maintain curtains and blinds with zero long-term maintenance cost; heat insulation and energy saving reduce 20%-40% air conditioning energy consumption and long-term operating costs. 

Third, space empowerment: multi-functional integration of privacy, lighting, projection and advertising display, no need for additional screens and displays, saving space and decoration costs. 

Fourth, strong adaptability: customized size, light transmittance and style are available to adapt to all overseas high-end scenarios.

FILMBASE core product matrix covers three major series with full independent R&D and production capabilities: First, smart film & smart glass, supporting electric light transmission adjustment, for building privacy protection and smart space upgrading; Second, LED film & 3D transparent display glass, realizing invisible display and interactive presentation, widely used in commercial exhibition and smart curtain walls; Third, low-altitude flying display & Ferris wheel illusion hidden screen, our cutting-edge innovative display products, creating immersive visual scenarios for high-altitude and large amusement facility scenarios. All products support customized size, performance and functional development, with multiple landmark cultural tourism and commercial project implementations worldwide, leading the industry in technical strength.

FILMBASE is a national high-tech enterprise and national specialized & sophisticated "Little Giant" enterprise based in Shenzhen, China. We focus on the integrated innovation of new building materials, display new materials and new energy materials. As the world’s only enterprise integrating three major industries: construction, display and energy, we own more than 150 independent intellectual property patents and participate in formulating national standard GB/T44390-2024 for display film testing. Adhering to independent R&D and technological breakthroughs, we break overseas technical monopolies, providing global customers with stable, energy-saving and innovative thin film material overall solutions.

Self-adhesive Smart Film: Designed for retrofitting existing glass, this solution requires no removal of original window panes. It is applied directly to the surface, offering a short installation time and low renovation costs, making it the top choice for renovating older homes and existing retail spaces.

Laminated Smart Glass: Ideal for new construction projects, this product features an PDLC film sealed between two layers of tempered glass. It is waterproof, impact-resistant, and meets building safety glass standards, making it the preferred option for fixed partitions in hotels and new office buildings.

Yes,FILMBASE transparent LED displays are designed with high brightness and high contrast, allowing them to remain clearly visible in bright light and even direct sunlight. They are suitable for applications in high-brightness environments such as outdoor storefronts and building facades.

FILMBASE has a large and powerful team, with a combined domestic and international marketing team of more than 100 people. In addition, the company has production bases in Shenzhen, Chongqing and Huizhou, and has multiple production locations around the world. The large-scale production and international layout of our products have enhanced FILMBASE's technical strength, market influence and profit margins.

FILMIBASE's products comply with many international and domestic safety standards. We hold product certifications from mainstream countries including China's CCC certification, the EU's CE and RoHS certification, the United States' UL，Korea KC,Mexican NOM and FCC certification, Japan's PSE and the Middle East's CB certification.

FILMBASE attaches great importance to patent protection and currently has more than 150 invention patents and utility patents. This protects core technology and prevents infringement, thereby safeguarding the interests of partners and ensuring success when bidding for projects.

Don't worry, FILMBASE will customize a plan for you. In order to meet customers' different needs for screen viewing distance and maximize product effects, FILMBASE will customize the most cost-effective product solutions according to application scenarios, including customized sizes, parameters, and installation solutions.

We use customized flight cases to ensure our products arrive in their best condition. 

Transparency of the product varies from 60% to 90%.

Transparent LED Display is 2 millimeters thick by defult, but we can customize the thickness to meet your special needs.

The Ultrathin Transparent Display, also known as Filmbase UTD, is an projection film that employs projector reflection imaging and features a nano-scale photosensitive coating for exceptional transmittance and reflectivity.

Inform the customer to confirm whether the appearance of the wooden box is damaged, take pictures and leave certificates, take pictures of the unpacking location and the broken glass, and contact the logistics to implement insurance and arrange patching.

1) Rusty steel and alkaline substances will damage the glass surface.

2) Never use abrasive cleaners, especially when the glass surface is a reflective coating.

3) After cleaning with a clean, soft cloth dipped in neutral soap or weakly acidic (vinegar) liquid,It must be cleaned immediately with clean water and wiped dry.

1) Each piece of glass must be checked before installation. If there are problems such as wrong size, damaged corners, scratches, abrasions, or incorrect quantities, please do not install.

2) Remove residues and other hard objects on the frame.

3) There must be spacers on the window frame, cut the size and quantity according to the manufacturer’s suggestion, and install the standard width and thickness spacers on the window frame. Gaskets can use rubber, wood blocks and other materials to protect the corners and joints from waterproof and gas-proof edge sealing.

4) Before installing the smart glass, make sure that there are outlet holes or slots in the frame, 

pay attention to the connection of the circuit during installation, and operate in full accordance with the installation instructions of the circuit.

5) The glass should be installed vertically during installation, and the protective film must not be torn off.

6) When installing the outer frame after the glass is fixed, pay attention to prevent hard objects from touching the glass or welding sparks from burning the glass.

If customers need precision cutting for Smart Film, Filmbase provides cutting machines.

Please do not bend or fold the film. Ordinary cutting can be done with scissors or a paper knife. 

When cutting, the blade should be inclined at an angle of 45 degrees to the direction of the reserved film, and the light-adjustable film cannot be cut vertically.

Filmbase provides corresponding technical support and technical cooperation for the products sold, and guarantees 24/7 technical hotline service.

Filmbase provides online remote free services.

Filmbase also provides engineers with on-site guidance for installation, commissioning, and maintenance. However, customers need to pay for travel, accommodation and other living expenses.

Yes, we offer international shipping and can deliver products to most countries and regions worldwide. However, delivery to certain countries or regions may not be possible due to different regulations, customs requirements and shipping restrictions. Before placing an order, we recommend that you contact our customer support team to confirm whether we can provide shipping to your destination.

Yes, Smart Film can be installed on various types of windows and glass surfaces, including flat windows, curved windows, glass walls and glass partitions, etc. This makes Smart Films very flexible and suitable for windows and glazing structures of various designs and configurations.

You can contact our professional customer service for installation guidance.

Yes. Filmbase is committed to providing high quality and reliable products. We strictly control the production process, using high-quality materials and advanced manufacturing technology. You can find the qualification certificate that Filmbase holds here.

Yes. it changes from colored non see through (opaque) to tinted see through. It stays colored rather than turning transparent.

You can find the Smart Film installation demo here.

Filmbase ship goods by FedEx, UPS and HDL by default.

For larger items, we choose to ship them by sea using specialized shipping companies or the logistics provider of the customer's choice.

You can find the Transparent LED Screen installation demo here.

You can find all of our partners here.

Filmbase Smart Film and Smart Glass has an expected lifetime of 10-15 years. 

Smart Curtains are designed with an expected lifetime of 20 years. 

Smart Film operates by utilizing a special polymer dispersed liquid crystal (PDLC) technology, which enables it to switch between opaque and transparent states. When an electrical current is applied, the liquid crystal molecules align, allowing light to pass through and making the film transparent.

Yes. Filmbase Smart Film can be controlled remotely through various methods such as a wall switch, remote control, smartphone app, or home automation system. This allows for effortless control and customization of privacy settings.

The uniqueness of the Filmbase lies in its focus on the R&D and innovation of smart film products. We not only provide high-quality smart movies, but also continuously introduce new functions and technologies to meet the ever-changing market demands. Our products feature adjustable transparency, excellent privacy protection and blackout effects, while also offering flexible control options and automation.

When used in extreme weather conditions, such as high temperature, low temperature or humid environment, the performance of the Smart Film may be affected. Therefore, it is recommended to choose a product that is suitable for the outdoor environment and follow the installation and maintenance guidelines.

To show the video on the installed Transparent LED Glass Screen, please scan the QR code and follow the tutorial.